This Policy explains what personal information Cotswold Edge Events collect and how we use it.
We collect information about you from your purchase of ticket/s from Cotswold Edge Events for our concerts and festivals at the time when you email or call us, or from online purchases on our website www.cotswoldedgeevents.co.uk, when you use our social media or contact us with an enquiry.
We use this and other information to provide better services, marketing and support to you and to our other customers.
When you purchase tickets online or contact us on the phone, we may ask your consent to use your information for certain purposes. This will always be to help us update you on the events that we organise.
Information you provide to us on our website when using our contact form is never shared, sold, or released to any third party entity except when required by Government Agencies and Security Forces under provisions of the laws regulating information on Internet users.
Cotswold Edge Events is responsible for the processing of your personal information in accordance with the Data Protection Act 1998.
We collect information about you in various ways including:
Directly from you. If you register for a promotion, enter a competition or free prize draw, download an app or buy tickets, post a comment on our website, ask us a question, email us or interact with us in any other way.
From third parties. For example, if you choose to use an integrated social media feature on our website or apps, the third-party social media site will give us certain information about you. This could include your name and email address. Your activities on our sites and apps may be posted to the social media platforms.
Your contact and account information. We will hold contact information you provide to us (e.g. name, address, phone number, email, country of residence, preferred language) when you buy a ticket and/or participate in our competitions or promotions or when you register with us for details of future events.
Your payment and billing information. We do not hold payment and billing information you provide to us, e.g. credit card number and postcode when you buy a ticket. If you've asked us to, we may store payment and billing information to make it easier for you to buy tickets in future.
Information you post online. We may hold information you post on our website or on a third-party social media site to which we have access (including reviews you post or surveys you complete). When you post information online, you must not infringe the rights of others (including privacy rights) and you should be aware that others may use, tag and/or re-publish your information in ways that you might not expect (including in ways that are unlawful). You understand that we and others (including our Event Partners) may use and re-publish any data you post online publicly, on our website or when using apps or social media tools. Information on your preferences. We may collect information about events you like or products you buy or enquire about (e.g. as part of a survey or from your review of an event). We may also hold information on interests and demographic categories inferred from your interactions with us in order to provide you a better service and to provide you with focused information.
Other information about your interactions with us. If you interact with us via email, telephone or social media (e.g. Facebook, Twitter), we may use your information in the following ways and for the following purposes:
- To provide you with products, services, account information and support.
- To send you communications in connection with your transaction and events you attend
- To identify trends and interests
- To monitor and improve our products, services, and website
- To prevent or detect unlawful behaviour or to protect or enforce legal rights.
- For security purposes.
For market research purposes. We may contact you as part of market research we are carrying out. You may choose to participate or not.
To provide you with tailored advertising and for marketing purposes.
You can opt out of receiving marketing communications including newsletters and emails at any time. To stop receiving marketing communications from us simply email email@example.com
If you opt out of getting marketing messages we will still send you transactional messages in respect of any tickets you book or enquiries that you make.
Our third party service providers. We may share your information with third parties so that they can provide services to us (e.g. a mailing house, a courier, a call centre provider, a market research company or online behavioural advertising companies), but where we do we will put in place a written agreement protecting your information.
Feel free to contact us if you have any questions, complaints or require a copy of information we hold about you.
To correct, amend or update information you have given us, or in order to withdraw a consent you have given us you can contact us at firstname.lastname@example.org